When you look good

you feel good

Welcome to

Gloss Beauty Salon

We are so excited to announce we will be OPENING FROM 1ST JUNE FOR TREATMENTS!

At Gloss Beauty Salon we are dedicated to helping you look and feel great.  We pride ourselves on our exemplary customer service and tranquil atmosphere.  Come in, relax and rejuvenate your senses.

 

Featured Services

Waxing

Laser Hair Reduction (SHR/IPL)

Spray Tanning

Eye Treatments

Facials and Advanced Facials

Massage

Make-up

Hand & Feet Treatments

Carbon Peel & Fibroblast Non-Surgical Facelift

What our clients are saying

"Perfect customer service - I was ill and unable to attend original booking and they were kind enough to fit me in at short notice. Pre-consultation was explained thoroughly and at no time did I feel they were in any rush for the next client. I felt like the only client.

Their product knowledge was also at the highest level and I purchased the on going care products without hesitation. Being a Customer Service Manager myself, in a total different field, I know how important customer service is for return business. As a customer, we are the one who keeps the individual worker in a job.

As Richard Branson quotes - ‘clients aren't important, if you treat your staff the right way they will look after the clients’."

Store Policy:

Our staff have the right to refuse service if they feel threatened or intimidated 

We will refuse service and entry to the salon if the client is intoxicated

Refusal of service if the client is visibly unwell 

If the therapist does not believe a service is right for you and can cause harm we can refuse the service for your health and safety

 

Cancellation Policy:

We require 24 hrs notice for cancellations or rescheduling an appointment failure to do so may incur a rebooking fee or forfeit of deposit

If booking under a gift voucher and fail to show up on time or completely no show 25% of your voucher may be voided or service time reduced with full voucher redeemed 

We send out confirmations texts at least 24hrs prior to appointment, please reply yes or no to confirm or cancel, if no confirmation is received we will try to contact you, if still nothing then appointment may be automatically cancelled through our computer system

Refunds:

If a product is faulty we will refund or replace straight away 

Can not refund due to change of mind with products but services we can credit note

Refund of unsatisfactory service will be on personalised bases

We will not refund a voucher after 30 days, but can be used as store credit

If you have pre-paid a service or series of services on special we treat it as a gift card and any extra in the system can be used as credit, if some of the treatments that were on sale have been used we will take the remaining as full price and credit note the rest